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Privacy Policy

How LVIT Support Protects Your Data

Introduction

LVIT Support (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients, website visitors, and service users. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website or engage our IT services.

Information We Collect

Website Browsing

When you visit our website, we may collect non‑personal, aggregate information such as:

  • Pages visited
  • Time spent on the site
  • General traffic patterns

This information is used solely for internal purposes, including website improvement and marketing analysis. We do not sell, rent, or share browsing data with third parties.

Contact Forms & Service Requests

If you submit information through a contact form, request support, or inquire about services, we may collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Details related to your request

This information is used only to respond to your inquiry or provide requested services.

You may choose not to provide personal information, though certain features or responses may be unavailable without it.

Cookies

Our marketing website uses minimal or no cookies. If cookies are used, they are limited to essential functionality such as session management or security. We do not use cookies for advertising or tracking.

Client Data & Service Work

As an IT services provider, LVIT Support may work with or have temporary access to client systems, networks, or data strictly for the purpose of delivering contracted services.

Data Handling Principles

  • Client data is treated as confidential at all times.
  • We do not copy, store, or retain client data unless explicitly required for service delivery.
  • Any data accessed during support work remains the property of the client.
  • We do not sell, rent, or share client data with third parties.

Non‑disclosure agreements (NDAs) are available upon request.

Data Ownership

Clients retain full ownership of their data. LVIT Support acts only as a service provider and custodian when necessary. Any data temporarily stored for troubleshooting or backup purposes can be deleted upon request.

Security Measures

We take reasonable administrative, technical, and physical measures to protect information, including:

  • Encrypted communication channels (HTTPS)
  • Secure remote‑access tools
  • Role‑based access to internal systems
  • Strong authentication for administrative access
  • Industry‑standard security practices for handling client systems

We do not expose administrative tools or sensitive systems to the public internet.

Third‑Party Services

LVIT Support may work with trusted partners such as:

  • Cloud service providers
  • Telecommunications vendors
  • Security software vendors
  • Accounting or business‑support partners

These partners are used only to deliver requested services and do not receive client data unless required for implementation or support.

Data Retention

We retain contact information and service records only as long as necessary to:

  • Provide ongoing support
  • Maintain accurate billing and service history
  • Comply with legal or contractual obligations

Any temporary diagnostic data or backups created during support work are deleted once the task is complete unless otherwise agreed upon.

Your Rights

You may request at any time:

  • Access to the personal information we hold
  • Correction of inaccurate information
  • Deletion of your information (where legally permissible)

To make a request, contact us directly.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

Questions about our data practices? Contact us at privacy@lvitsupport.com.