LVIT Support – Terms of Service

1. Parties and Scope

These Terms of Service (“Terms”) form a binding agreement between you (“Client”) and LVIT Support, a division of Computerized Inventory Systems Specialists, Ltd. (“LVIT Support,” “we,” “us”). These Terms govern your use of our IT services, including on‑site support, remote support, networking services, consulting, system configuration, and related technical assistance (“Services”).

By requesting or using our Services, you agree to these Terms.

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2. Services Provided

LVIT Support provides professional IT and networking services, including but not limited to:

• Workstation and server support
• Network configuration and troubleshooting
• Security and endpoint management
• Backup configuration
• Software installation and updates
• General technical consulting

Specific service details may be outlined in a separate agreement, proposal, or statement of work.

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3. Client Responsibilities

To ensure effective service delivery, the Client agrees to:

• Provide accurate information about systems, credentials, and issues
• Maintain legal licensing for all software used
• Ensure proper physical and network access for LVIT Support technicians
• Maintain backups of critical data unless LVIT Support is contracted to manage backups

Clients are responsible for the security and integrity of their own systems unless LVIT Support is explicitly contracted to manage them.

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4. Data Ownership and Privacy

You own your data. LVIT Support does not claim ownership of any client data accessed during support work.

We do not sell, rent, or share client data with third parties. Any access to systems or data is solely for the purpose of providing requested Services.

For details on how we handle personal information, see our Privacy Policy.

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5. Confidentiality

Both parties agree to keep confidential any non‑public information shared during the course of service delivery. This includes business data, credentials, configurations, and internal documentation.

Confidential information may only be disclosed if required by law or necessary to perform the Services.

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6. Service Limitations and Liability

While LVIT Support follows industry‑standard practices, the Client acknowledges:

• IT systems inherently carry risks, including data loss, downtime, or security incidents
• LVIT Support is not liable for data loss, hardware failure, third‑party outages, or issues caused by pre‑existing system conditions
• LVIT Support is not responsible for failures caused by third‑party vendors, ISPs, cloud providers, or software manufacturers

To the maximum extent permitted by law, LVIT Support’s total liability is limited to the amount paid for the Services in the 60 days preceding the claim.

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7. Billing and Payment

Unless otherwise stated in a written agreement:

• Services are billed at the current hourly or project rate
• Invoices are due upon receipt
• Late payments may result in suspension of Services
• Hardware, software, and licensing costs are billed separately

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8. Termination

Either party may terminate Services at any time. Upon termination:

• LVIT Support will return any client‑provided equipment or credentials
• The Client remains responsible for all outstanding invoices
• LVIT Support may remove any tools or software installed as part of service delivery

Sections related to confidentiality, liability, and data ownership survive termination.

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9. Modifications

LVIT Support may update these Terms periodically. Updated Terms will be posted on our website with a revised effective date. Continued use of our Services constitutes acceptance of the updated Terms.

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10. Contact

Questions about these Terms may be directed to:

LVIT Support
1620 Pond Rd, Suite 200
Allentown, PA 18104
Email: support@lvitsupport.com
Phone: +1‑610‑266‑7200